At T.NETWORK, ensuring the best customer satisfaction is a top priority. Keeping customers informed and being quick and consistent are many of our core company values. What does it take to deliver this customer service experience?

Supply chain manager’s main focus is on keeping costs low — or at least, that’s what many assume. Yet according to research commissioned by BluJay Solutions in partnership with the Council of Supply Chain Management Professionals (CSCMP), that’s not the case. According to more than 400 supply-chain professionals from across manufacturing, retail and logistics service providers (LSPs), impact on customer experience (CX) is their primary concern.

However, depending on the exact business, the supply chain could have several steps between the acquisition of the raw materials and the delivery of the end product. So delivering CX throughout the process is more complex than simple communications with an end customer.

Content reprinted from The Wall Street Journal, By Phil Britt Sep 26, 2019, Read more…